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Frequently asked questions


1. Shop information

1.1 How can I register for the SL-homdecoration.com newsletter?

You can register at the bottom of this page. You can also register via the banner that appears on your screen.

If it does not work, we are happy to assist you.

1.2 What is the delivery time of my package?

We usually deliver all items from stock, so you have your order in the next working day. If your ordered items are not in stock, a delivery time will be stated with the product.

Delivery times clearly depend on the geographical area where the customer is located.

We charge an average of 4 working days for shipments in Western Europe and 6 working days

for Eastern Europe.

There is currently no track and trace for large pallet shipments. That is how the

transporter systematically call the customer here to make an appointment about

delivery day and hour.

 

 

1.3 Can I return my order?

You have the right to return your order up to 14 working days after receipt without giving any reason. You will then be credited with the full order amount including shipping costs. Only the costs for return are for your own account. If you want to make use of the right of withdrawal, it will return the product with all accessories and – if reasonably possible – in the original condition and packaging to us.

 

1.4 What happens if my order is not in stock?

When an item is in stock, we strive to deliver your order the next working day. When an item is not in stock, the product has a delivery time. This is always displayed with the product. If you have any questions about this, you can always contact us.

2. Payment information

2.1 Can I still cancel my order?

Yes, this is possible if the package has not yet been sent. If the package is already shipped, the return costs are for your own account.

2.2 Is it possible to receive an invoice with my order?

As soon as you place an order, we can send the invoice if desired. That is not a problem at all.

2.3 What are the possibilities at SL-homedecoration.com to pay?

You can pay in many different ways at SL-homdecoration.com such as:

*iDeal
*Mister Cash
*Credit card
*PayPal
*Or by bank transfer
*Klarna After Pay ( not in not in all European countries )

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